This Refund Policy applies to all digital products sold by LUDUS DIGITAL LIMITED, including e-books, online programs, audio materials, guides and other electronically delivered content.

If you have any questions about this policy, please contact us at: info@ludusdigital.net

1. Legal 14-Day Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 days of the transaction, without providing a reason.

Withdrawal requests must be sent to: info@ludusdigital.net

2. Refund Process

To request a refund, please include:

• Your full name

• E-mail used during purchase

• Order number (if available)

• The name of the product

• A brief explanation of the issue (optional for legal withdrawal)

Refund Processing Method 

Refunds will be processed using the most reliable available method.
This may include the original payment method or an alternative method, such as a bank transfer, depending on technical availability at the time of the request.

Refund Processing Time

Refunds will be issued within up to 7 working days after approval.

3. Extended Satisfaction Guarantees 

Some products may offer extended guarantees such as 30-day or 90-day satisfaction windows.

These guarantees:

• Are optional commercial benefits

• Are separate from the legal 14-day withdrawal right

• May have specific eligibility conditions depending on the promotion

If an extended guarantee applies, it will be clearly stated on the product’s sales page.

4. Digital Products – No Physical Returns Required

All products offered by LUDUS DIGITAL LIMITED are digital.
No physical return is required to process a withdrawal or refund.

For administrative purposes, our return address is:

LUDUS DIGITAL LIMITED
Registered Address:
13 St. Swithin’s Lane, Room 2, London, England, EC4N 8AL
Trading Address:
Unit 13 Freeland Park Wareham Road Lytchett Matravers
City: Poole, UK
Zip Code: BH16 6FH
United Kingdom

5. When Refunds May Not Apply

Refunds may not be granted in the following situations:

• The request is made after the applicable guarantee period (14, 30 or 90 days)

• Unauthorized sharing, reselling or distribution of the content

• Evidence of fraud or abuse

• Purchases made through third-party promotions with different refund terms

(These situations do not affect your legal 14-day withdrawal rights.)

6. Technical Issues

If you are experiencing difficulties accessing your digital product, we encourage you to contact us first.
Most issues can be quickly resolved by:

• Re-sending access links

• Updating login credentials

• Providing alternative download formats

• Offering manual delivery via e-mail

We will always attempt to restore access before processing a refund request.

7. Contact Information

For refund and withdrawal requests, please contact:

info@ludusdigital.net

LUDUS DIGITAL LIMITED
Registered Address:
13 St. Swithin’s Lane, Room 2, London, England, EC4N 8AL
Trading Address:
Unit 13 Freeland Park Wareham Road Lytchett Matravers
City: Poole, UK
Zip Code: BH16 6FH
United Kingdom

We aim to respond to all requests as quickly as possible.